Refund Policy

We want you—and your pet—to be completely happy with your purchase. If you're not satisfied, we're here to help.

✅ 7-Day Refund or Exchange Guarantee

You have 7 days from the date of delivery to request a refund or exchange.

📦 Eligibility for Refund or Exchange:

To be eligible, the item must be:

• Unused and in its original packaging
• In the same condition that you received it
• Accompanied by proof of purchase (order number or receipt)

Note: Used, damaged, or incomplete items may not qualify for a refund.

🔁 How to Request a Refund:

1. Contact our support team within 7 days of receiving your order.
2. Provide your order number and reason for the return.
3. We'll guide you through the return process.
4. Once we receive and inspect the item, we’ll issue a refund or exchange, as per your request.

💳 Refund Timeframe:

Refunds will be processed to your original payment method within 5–7 working days after we receive the returned item.

🚫 Non-Refundable Items:

• Sale or clearance items
• Gift cards
• Personalized or custom-made products