FAQ

What kind of products do you sell?

We offer a wide range of high-quality pet products including Beds & Blankets, Bowls & Feeders, Grooming Supplies, Leashes & Collars, and more — all designed with your pet’s comfort and safety in mind.

Do you have products for both dogs and cats?

Yes! We stock products suitable for both dogs and cats. Many of our items are versatile and can be used for pets of all sizes and breeds.

How long does delivery take?

Standard delivery takes 2–5 working days after your order is processed. You will receive a tracking number once your order is shipped.

Do you offer refunds or exchanges?

Yes. We offer a 7-day refund or exchange policy. Items must be unused, in their original packaging, and returned within 7 days of delivery.

How can I track my order?

Once your order is shipped, you’ll receive an email or SMS with a tracking number and link to follow your delivery in real time.

Is my personal information safe?

Absolutely. We use secure encryption and trusted payment gateways to protect your data. 

Can I change or cancel my order after placing it?

If your order hasn’t been shipped yet, we can help modify or cancel it. Please contact us as soon as possible for assistance.